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When to bring your Chromebook to KP Media:
The screen is dark/does not turn on
It does not connect to Chrome when logging on
The screen is cracked and broken
Keys are coming off the keyboard
The trackpad is no longer working well
Still having issues?
Contact the Technical Hotline for Families:
Check out MCPS' Student, Family & School Services Page
Contact Ms. Girón with a description of what is happening. Screenshots help!
Check out the
Customer Service Portal from ServiceNow
Get started with the Parent & Guardian Support Guide:
Access the Customer Service Portal from ServiceNow:
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