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Chromebooks

When to bring your Chromebook to KP Media:
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The screen is dark/does not turn on
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It does not connect to Chrome when logging on
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The screen is cracked and broken
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Keys are coming off the keyboard
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The trackpad is no longer working well
Promethean
Issues with Promethean Boards
Issues with Promethean Pens
Issues with Promethean Board Projection
Still having issues?
Contact the Technical Hotline for Families:
Check out MCPS' Student, Family & School Services Page
Contact Ms. Girón with a description of what is happening. Screenshots help!
Check out the
*NEW*
Customer Service Portal from ServiceNow
Get started with the Parent & Guardian Support Guide:
Access the Customer Service Portal from ServiceNow:
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