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Tech Help!

Does your child need a Chromebook for home use?

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Check out the resources below whenever you are having issues with technology!

Student Chromebooks

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Issues logging on Chromebook

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Issues with Chromebook Keyboard

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Common Issues with your Chromebook

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Issues with headphones

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Issues with printing

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When to bring your Chromebook to KP Media:

  • The screen is dark/does not turn on

  • It does not connect to Chrome when logging on

  • The screen is cracked and broken

  • Keys are coming off the keyboard

  • The trackpad is no longer working well

Boxlight & Teacher laptops

Teachers currently use Boxlights and Dell Laptops to teach at KP.
Please review the information to learn how to effectively use this tool in your classroom.
Need help?

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Boxlight Support Guide

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Teacher Laptop & Monitor Support Guide

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For other issues that teachers can come across teaching, please refer to MCPS' Technology Resource Website

Still having issues?

Get started with the Parent & Guardian Support Guide:

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Access the Customer Service Portal from ServiceNow:

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Contact Ms. Girón with a description of what is happening. Screenshots help!

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