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Tech Help!

Check out the resources below whenever you are having issues with technology!

KPES STUDENTS AND fAMILY TECH TUTORIALS

Check out KPES' one-stop document for everything tech from Flipgrid to Benchmark to G-Suite apps!
Check out the resource below!

Chromebooks

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Issues logging on Chromebook

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Issues with Chromebook Keyboard

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Common Issues with your Chromebook

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Issues with headphones

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Issues with printing

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When to bring your Chromebook to KP Media:

  • The screen is dark/does not turn on

  • It does not connect to Chrome when logging on

  • The screen is cracked and broken

  • Keys are coming off the keyboard

  • The trackpad is no longer working well

Browser

Clearing Caches

Promethean

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Issues with Promethean Boards

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Issues with Promethean Pens

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Issues with Promethean Board Projection

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Setting up your IPEVO on your Chromebook

Still having issues?

Contact the Technical Hotline for Families: 

Check out MCPS' Student, Family & School Services Page

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Contact Ms. Girón with a description of what is happening. Screenshots help!

Check out the 

*NEW*

Customer Service Portal from ServiceNow

Get started with the Parent & Guardian Support Guide:

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Access the Customer Service Portal from ServiceNow:

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